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Privacy Policy and Information Management Policy

    TRALCOM is aware of the importance of protecting your privacy. We value your privacy and appreciate your confidence in us. This Privacy Policy applies to visitors to our current and previous Web sites as well as our online customers. By browsing or using our Website you express you consent to this Privacy Policy. This Privacy Policy explains the practices we apply to the personal information we gather about you, as a user visiting or using our web site. All information gathered while you visit or use our website will be treated in accordance with this Privacy Policy and will not be shared with anyone except in cases otherwise stated in this Privacy Policy. This Privacy Policy does not apply to information that our affiliates or third party Web sites gather about you, whether those appear through links, advertising or the ones you access in any other way from this Website. The information collected by these affiliates or third parties is subject to their own privacy policies.
  • Collecting Your Data: This section of our Privacy Policy describes the types of information collected by TRALCOM. All data collected is processed and stored in Mexico City at a certified data security computer center. You can choose not to share certain information with us, however, it may prevent you from using some or all features of our Website.
    • Automatic Data Collected: When you visit and/or use our Web site, we collect some information about the transactions you use, and your activity in Website. For example, we automatically collect your IP address for TRALCOM internal use only, which helps us diagnose problems with our server and administer our website. We also automatically store and track certain information about your activity on our site, such as the type of Internet browser you are using and clickstream data. If you are a registered customer of TRALCOM, we link this automatically collected information to your personal data as further detailed in the paragraphs below. TRALCOM uses this information to conduct internal research on your interests to better understand your needs and thus further improve our services.
    • Information sent to us: If you decide to share personal information with us, through an email or filling out a form with personal information and submitting it through our Website, TRALCOM will store your personal information. For example, if you register or sign up for a subscription with us, we collect your name, email address, phone number and password, and the address of your institution, billing information and payment method.
    • Information about your transactions: TRALCOM also stores data about your subscription and purchase and payment history.
  • Cookies and Similar Files: Our Website uses "cookies" and other similar files. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized file on your computer. By transferring these cookies, TRALCOM assign you a unique customer code and history locator record. Thus, information on the activities you carry out on our website may be added later in your customer record, which is stored in our firewall. When you return to our Website, we read the cookie that identifies you as one of our customers and help you remember your passwords or preferences you have had in your previous visits to the Website. The cookie also enables us to recall your past activities history and account details, as well as adapting special offers and specific sections of our Website in line with your interests. The cookie does not store any personal information. Most Web browsers accept cookies by default, but allow users to reject them by changing your browser preferences. If you have your browser set to reject all cookies, some sections of our Website, including the Shopping Cart will not work correctly. If you have installed Microsoft Silverlight and/or Macromedia Flash Player on your computer, we will use a Silverlight or Flash Object to store your unique customer code and locator historic on your computer. Unless you turn it off, the Flash Object provides us with a backup mode to recognize you as a customer if we cannot identify you through cookies. This Privacy Policy only covers the use of cookies by TRALCOM, and does not cover the use thereof by other companies or sites linked to the site of TRALCOM. We use the services of other companies to advertise our products. It is possible that these companies use a cookie or an action tag, also known as a “Web Beacon” or a .gif file 1 pixel long, which allows accounting for responses to an ad, measure its effectiveness or award points or incentives to users who respond to their advertisements. TRALCOM do not have access to or control over the cookies or action tags used by these third parties. TRALCOM do not receive any information that may identify you collected by these advertising companies through the above mentioned mechanisms, nor share personal information such as your name, phone number or address with these companies except in cases that TRALCOM Privacy Policy states otherwise. The companies affiliated to the Network Advertising Initiative allow you to limit the amount of targeted advertising by an opt-out tool available on the website of the Network Advertising Initiative: http://www.networkadvertising.org/consumer/opt_out.asp
  • Use and Disclosure of Information: The information we collect about you is used to manage, maintain and improve our Website, to conduct our business, provide you with products and services that you have requested, manage your account, provide you with products and services information that may be of interest and to personalize your online experience. From time to time to carry out certain functions such as fulfilling orders, sending e-mails or marketing, we hire other companies to perform these services on our behalf. These companies have access to the information needed to perform their tasks and but they have to keep that information secure and confidential and not use it for any other purpose other than to comply with their contractual obligations to TRALCOM. As part of the normal and necessary process to complete the processing of your order and depending on the payment method you have chosen, TRALCOM may provide personal data to a third company in charge of processing the payment such as PayPal. Please note that due to the limitations of schemes used by some financial institutions, the statement you receive from the issuer of your credit card or your bank may show the name of the third company in charge of processing payment such as PayPal, instead of or in addition to TRALCOM name. We may also share such data with other companies with whom we have joint marketing agreements. We could provide information, including personal data we have stored about you on other occasions as required and permitted by law. For example, TRALCOM reserves the right to provide personal information, including account information when we believe release is appropriate to cooperate with any investigation of alleged fraudulent activities, to enforce our Terms of Use or to protect the rights of property of TRALCOM and/or third parties. There is also the possibility for TRALCOM to be acquired by a third company. The possibility also exists that TRALCOM enters into an association or acquires another company to continue offering his services as a combined entity. In the event of such a possibility customer information, including your Personal Data could be transferred to the new business entity as part of TRALCOM assets. In that case, we will update this privacy policy to reflect any change in terms of ownership or control of your personal information.
  • Links to products and services offered by third parties: While visiting or browsing TRALCOM’s Website we may offer you the opportunity to purchase third party products or services. Such products and services are offered by independent companies not owned or operated by TRALCOM. If you click on the offerings submitted you will be redirected to the third party Website, and any information provided in response to such offers will be collected and used by such third parties, not by TRALCOM. The information you provide to third parties and any deal you make with them will be governed by the third party privacy policies.
  • Your Alternatives: We offer a wide variety of alternatives or instructions to tell us how we use and share your personal information.
    • TRALCOM news and statements. If you do not want receive news about TRALCOM’s products and services, simply notify us by logging into "My Account" and selecting "Update My Account" and changing your preferences. You also have the option of being added to our list of e-mail, phone calls and/or mail rejection by sending us an email message to the address listed under these lines. Please be sure to include the following information: full name, email address, address, phone number and the list or lists you want to be excluded from. Even if you choose to be added to these lists, TRALCOM could continue contact you using the methods mentioned above for reasons related to your use of our website, your orders or account.
    • Termination of your account. To request the cancellation of your account simply contact our customer support department, by selecting “support” in our Website and creating a new report or incident in the customer service reporting. You can also send us your request by writing to the address below expressing your desire to cancel your account. Please note that some data may remain on file even after your account has been deleted.
    • How to manage your account: If after registration, you wish to change the name, email address, phone number, password or your general preferences, you must go to "Control Panel" and select "My Profile”.
  • TRALCOM address for written requests. If you would prefer us to contact you by mail, please be sure to include your full name, address, telephone number and specific preferences before sending your request in writing to the following address:
    • EUROPE: TRALCOM Europa SL - Ribera de Loira 46, Madrid 28043 España
    • RESTO OF THE WORLD: Transaction Language Company, SA de CV – Ibsen 15-404, México DF 11560 México
  • Safety of Our Web Site: TRALCOM has physical, electronic and procedural safeguards designed to assist us in protecting your private information. For example, we use the technology called Secure Sockets Layer (SSL) to encrypt data on your credit card while purchasing products through our Website. When you open an account at TRALCOM you create a password that protects your account information. Passwords are only effective if you use them properly; we recommend you to choose a unique password and to keep it in a safe place. You can change your password as often as you like simply go into "Control Panel" and select "My Profile" TRALCOM only allows access to your personal information to personnel who need access to such personal data to administer your account, provide information about products and services or to perform maintenance, improvement and management of our site web. Relative to our services to offer Web hosting and other products and services, we could access to information about our customers or end users. Normally, we process and use the information on your behalf and under your instructions in accordance with our role as processors of such data.
  • Changes relating to this Privacy Policy: This Privacy Policy was last updated on September 7, 2010. TRALCOM may revise this Policy from time to time and replaced by the updated version on our Website. We reserve the right to amend this Privacy Statement at any time, so please review it frequently.
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